Legal

1. Privacy Policy and Personal Data Processing

1.1. Data Controllers

Personal data collected through www.travesiacolombiancoffee.com is processed by the following entities, depending on the territory of purchase, delivery or interaction:

Throughout this policy, “the Company” refers to the applicable entity based on the user's territory of purchase, delivery or interaction.

1.2. Applicable Legal Framework

For operations in Colombia, this policy is adopted in accordance with Law 1581 of 2012 and Decree 1074 of 2015 on personal data protection, and with Law 1480 of 2011 on consumer protection.

For users located in the state of California, United States, the provisions of Section 1.10 of this policy apply additionally, to the extent applicable to the Company's operations.

1.3. Data We Collect

The Company may collect and process the following personal data, depending on the channel and applicable purpose:

• Full name.
• Email address.
• Phone number.
• Delivery and/or billing address.
• City, department, state, country and postal code, as applicable.
• Stated area of interest in the Early Access form or newsletter.
• Purchase and order history.
• IP address and device identifiers.
• Cookies and session identifiers.
• Approximate geolocation.
• Language, country and currency preferences.
• Newsletter subscription information and behavior related to marketing communications.

Full payment data is processed directly by authorized payment gateways and is not stored by the Company. We do not collect payment information unless you complete a purchase through the relevant gateway (Shopify Checkout in the United States or Wompi in Colombia). Sensitive data is not ordinarily collected, and national identification numbers or dates of birth are not requested.

1.4. Sources of Data Collection

• Directly from the user: web forms, purchase and checkout process, newsletter subscription and customer service channels.
• Automatically: technical data generated during site navigation, including cookies, server logs and tracking pixels.
• Third parties: behavioral data from advertising platforms when the user interacts with the Company's external ads.

1.5. Legal Bases and Purposes

1.6. Service Providers and Third Parties

The Company may transfer or share personal data with technology, logistics, payment, analytics and advertising providers acting as data processors or within the scope of the contractual relationship. These may include, depending on the current operation: Shopify Inc., Wompi (Bancolombia), Cloudflare Inc., Google LLC, Meta Platforms Inc., TikTok for Business, email marketing providers (such as Klaviyo), Skydropx and allied carriers, and logistics operators in the United States.

Where any of these providers is located outside Colombia, data transfer is carried out based on the operational need disclosed to the user and under agreements or terms requiring adequate data handling.

1.7. User Rights

Users have the following rights over their personal data, exercisable in accordance with applicable law:

• To access, update and rectify personal data.
• To request proof of consent granted where applicable.
• To be informed about how their data has been used.
• To file inquiries and complaints with the Company and, in Colombia, with the Superintendency of Industry and Commerce.
• To request deletion of data where no legal or contractual obligation requires its retention.
• To withdraw consent for consent-based processing.
• To access personal data being processed, free of charge.
• To unsubscribe from communications at any time using the unsubscribe link included in each email.

1.8. Minors

This website is intended exclusively for users 18 years of age or older. The Company does not knowingly collect data from minors. If such data is identified, it will be deleted.

1.9. Security and Retention

The Company adopts reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration or misuse.

Data is retained for the time necessary to fulfill the purposes of processing and applicable legal and contractual obligations. The user may request deletion at any time.

1.10. California Users — Applicable Rights

Residents of the state of California, United States, may exercise the rights granted to them under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), to the extent applicable to the Company's operations, including the right to know, delete, correct and opt out of the processing of their data for advertising purposes. To exercise these rights, users may send a request to pqr@travesiacolombiancoffee.com with the subject line “CCPA Request”. Requests will be addressed within the timeframes established by applicable law.

1.11. Inquiries, Complaints and Exercise of Rights

To exercise any right or submit a request related to personal data, users may write to pqr@travesiacolombiancoffee.com, providing their full name, a verifiable contact method and a description of their request. The Company will address requests in accordance with the timeframes established by applicable Colombian law.

1.12. Updates

This policy is effective from its publication on the website and may be updated at any time. The version in force is always the one published at www.travesiacolombiancoffee.com.

2. Short Privacy Notice — Newsletter

3. Short Privacy Notice — Checkout

4. Cookie Policy

4.1. What Are Cookies?

Cookies are small text files stored in the user's browser or device when visiting a website. Equivalent technologies include tracking pixels, web beacons and local browser storage. In this policy, the term “cookies” encompasses all such technologies.

4.2. Cookie Categories

Essential Cookies

Required for the technical operation of the site. They enable navigation, shopping cart management, the checkout process, session security and basic language, currency and country preferences. They do not require prior consent and cannot be disabled through the site's preference center.

Authentication Cookies

Apply only when user accounts are enabled. In the current phase of operation, the site does not require registration or an account, so these cookies are not active.

Analytics Cookies

Allow the Company to understand how users interact with the site, measure traffic, performance and conversions. The site uses Google Analytics (GA4) as its primary analytics tool. These cookies require prior user consent.

Marketing and Advertising Cookies

Used by advertising platforms to measure campaigns, audiences and conversions, and to deliver relevant ads. The site may use Meta Pixel, TikTok Pixel and Google Ads. These cookies require prior user consent.

Functionality and Preference Cookies

Allow the site to remember user settings such as language, country and currency. Consent requirements depend on their technical nature.

4.3. Consent Management

When entering the site, users may accept, reject or configure non-essential cookies through the cookie banner. Preferences may be updated at any time via the cookie settings link in the site footer or through browser settings. For more information about cookies, you may visit allaboutcookies.org. Essential cookies cannot be rejected, as they are required for the site to function.

4.4. Third-Party Cookies

Shopify, Google, Meta, TikTok and Cloudflare may set their own cookies under their respective privacy policies. The Company will endeavor to ensure that non-essential third-party cookies are only loaded with user consent.

4.5. Updates

This policy may be updated when tools are added or removed from the site. The current version will always be published at www.travesiacolombiancoffee.com.

5. Terms and Conditions of Use

5.1. Ownership and Operation

The website www.travesiacolombiancoffee.com is operated under the following corporate structure:

The contractually and operationally responsible entity will be the one corresponding to the applicable territory of purchase and delivery.

5.2. Acceptance

Accessing, browsing or using this site constitutes acceptance of these Terms and Conditions and all other published policies. Users who do not agree must refrain from using the site.

5.3. Permitted Use

The site is enabled for personal, non-commercial use. The following are strictly prohibited: accessing the site through unauthorized automated systems; attempting to breach the security or integrity of the site; reproducing or redistributing its content without prior written authorization; impersonating the Company or third parties; making purchases with false or fraudulent information; and using the site for illegal purposes or activities contrary to public order.

5.4. Availability

The Company will endeavor to keep the site continuously available but does not guarantee uninterrupted service. Interruptions may occur due to maintenance, updates, technical failures, third-party services or events beyond the Company's reasonable control.

5.5. Accuracy of Information

The Company will endeavor to keep published information accurate and up to date. Errors or changes may nonetheless occur. The Company reserves the right to correct any published error at any time.

5.6. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential or punitive damages arising from the use or inability to use the site. The Company's total liability for any claim shall not exceed the value of the order giving rise to the claim, or the equivalent of USD 100 / COP 400,000 where no order is involved. This limitation does not apply to damages caused by willful misconduct or gross negligence, or to the minimum consumer rights recognized by applicable law.

5.7. Intellectual Property

All site content — texts, images, brand, logos, designs, interface, source code and software — is the property of the Company or used under license. All rights reserved. Unauthorized reproduction, distribution or exploitation is prohibited without written permission.

5.8. Age Restriction

This site is intended exclusively for users 18 years of age or older. Use of the checkout and purchase by minors is not permitted.

5.9. Modifications

The Company may modify these Terms at any time. The version in force is the one published on the site. Continued use of the site after any modification is posted constitutes acceptance of the new terms.

5.10. Governing Law

For users in Colombia, these Terms are governed by Colombian law. Unresolved disputes shall be submitted to the competent courts of Colombia, without prejudice to consumers' non-waivable rights.

For users in the United States, these Terms are interpreted in accordance with the laws of the State of New York, without prejudice to consumer protection laws applicable in the user's jurisdiction. Disputes that cannot be resolved directly will be submitted to the competent courts of New York or through such dispute resolution mechanism as the parties may agree.

6. Terms of Sale

These Terms of Sale govern commercial transactions carried out through www.travesiacolombiancoffee.com. The selling entity is determined by the territory of purchase and delivery:

6.1. Products and Availability

Products offered on the site are subject to inventory availability. Listing a product does not constitute an irrevocable offer or guarantee of availability at the time of the order. If a product is unavailable after the order is received, the Company will notify the customer and process a refund of the amount paid.

Our flagship product, Raíces, is a specialty Colombian coffee with a weight of 250g / 8.8 oz.

6.2. Prices, Currency and Taxes

For the Raíces product in the United States, the First Edition preorder price is $20.99 USD and the Editorial Edition regular price is $24.50 USD. Prices do not include shipping, unless a free shipping threshold applies.

The final price is the one displayed in the order summary before confirming the purchase. The Company reserves the right to modify prices at any time, without retroactive effect on confirmed orders.

• Colombia: prices in Colombian pesos (COP), with applicable taxes included.
• United States: prices in US dollars (USD). Applicable state and local taxes are calculated and added at checkout based on the delivery address.

6.3. Early Access and Pre-Sale

Joining the Travesía Early Access list is free and does not constitute a purchase. By submitting the Early Access form, you are registering to receive priority notification when the official preorder opens; no payment is collected during the Early Access phase.

Some products may be offered on a pre-sale basis. This will be clearly indicated on the product page. By purchasing a pre-sale item, the customer accepts that shipment will occur within the published estimated timeframe, which may exceed standard processing times. Estimated shipping dates are not a guarantee and may be subject to change. If the availability date changes substantially, the Company will notify the customer by email and offer the option to keep or cancel the order.

6.4. Order Process and Confirmation

Placing an order generates a confirmation email acknowledging its receipt, which does not constitute final acceptance. The Company may verify availability, order details, delivery information and the transaction before processing shipment, and reserves the right to reject or cancel orders due to unavailability, pricing or description errors, fraud indicators or payment failure.

6.5. Cancellation Before Shipment

Customers may request cancellation of an order before it has been shipped by contacting pqr@travesiacolombiancoffee.com with the order number. The Company will process the cancellation and refund within a reasonable timeframe. Once an order has been shipped, the Return Policy applies.

6.6. Payment Methods

Payments are processed through the authorized gateways for each territory: Wompi (Bancolombia) for Colombia and Shopify Payments (Shopify Checkout) for the United States. The Company does not store card or payment instrument data. By completing payment, the customer accepts the terms of the applicable gateway.

6.7. Manifest Errors

In the event of an obvious error in price, description or product configuration, the Company may cancel the affected order, notify the customer and process a full refund. The Company is not obligated to process orders resulting from manifest errors.

7. Shipping Policy

7.1. Coverage

The Company ships within the enabled national territories of Colombia and the United States. International shipping between countries is not available through the website in the current phase of operation. Final shipping cost and estimated delivery time are confirmed at checkout.

7.2. Estimated Timeframes

The timeframes below are estimates. They may vary depending on the destination city or state, the assigned logistics operator, service demand, public holidays or circumstances beyond the Company's reasonable control.

For shipments within the United States, the Company dispatches via UPS Ground from New York. These are estimates and may vary based on carrier conditions.

7.3. Logistics Operators

For Colombia, the Company works with Skydropx as logistics integrator and with the carriers it manages. For the United States, shipments are carried out via UPS Ground from New York and through the logistics operators or carriers available for operations in that territory. Specific delivery timeframes and conditions depend on the operator assigned to each shipment.

7.4. Tracking

Where the service allows, the customer will receive a tracking number or tracking link at the time of dispatch. For pre-sale shipments, the Company will notify customers by email with tracking information when their order ships.

7.5. Customer Responsibility for Delivery Information

The customer is responsible for providing a complete, accurate and accessible delivery address. The Company is not liable for delays or failed deliveries caused by incorrect or incomplete information provided by the customer, or by the absence of a recipient. In such cases, the cost of any reshipment is the customer's responsibility.

7.6. Failed Deliveries

If the logistics operator is unable to complete delivery, the order may be returned to origin. The Company will contact the customer to arrange a new shipment or, if preferred, process a refund for the product value. Original shipping costs are non-refundable in cases of failed delivery attributable to the customer.

7.7. Events Beyond the Company's Control

The Company is not liable for delays caused by events beyond its reasonable control, including natural disasters, health emergencies, government decisions, strikes or infrastructure failures.

8. Return, Withdrawal, Refund and Chargeback Policy

8.1. Scope

This policy governs returns, withdrawal, refunds and chargebacks for purchases made through the Company's website. Applicable conditions vary depending on the territory of purchase.

8.2. Withdrawal Right — Colombia

In accordance with Article 47 of Law 1480 of 2011, Colombian consumers may exercise the right of withdrawal within five (5) business days of receiving the product, without providing a reason.

To exercise the right of withdrawal:

• The product must be returned in its original condition: unopened, unused and with intact packaging.
• The customer must submit the request to pqr@travesiacolombiancoffee.com within the legal timeframe, providing the order number.
• Return shipping costs are the customer's responsibility, unless the reason is a defect, damage or dispatch error attributable to the Company.
• The refund will be processed once the request and condition of the returned product have been verified.

The right of withdrawal does not apply to food products that have been opened or consumed, pursuant to the exceptions in Article 47 of Law 1480 of 2011.

8.3. Returns — United States

As a specialty food product, Raíces is not eligible for return once the bag has been opened, except in cases of damage or defect.

If your order arrives damaged or defective, please contact us within 7 days of receipt at pqr@travesiacolombiancoffee.com with your order number and photos of the issue. We will review each case and offer a replacement or refund where applicable.

Returns from the United States must be sent to the address of Travesía Colombian Corp: 40 Morningside Ave, New York, New York 10026, while the definitive logistics operator for that market is finalized.

Preorder cancellations may be requested by contacting pqr@travesiacolombiancoffee.com before the preorder period closes. Cancellation requests after the preorder closes will be reviewed on a case-by-case basis.

8.4. Opened or Consumed Food Products

Given the food nature of the product, returns of items that have been opened or consumed are not accepted in either territory, unless a manufacturing defect, product received in poor condition or dispatch error is demonstrated.

8.5. Damaged, Defective or Incorrect Products

If the customer receives a damaged, defective, expired or incorrect product, they must report it to pqr@travesiacolombiancoffee.com within the timeframe applicable to their territory (five (5) business days in Colombia; seven (7) days in the United States), providing supporting evidence. The Company will assess the situation and may resolve it through replacement, exchange, store credit or refund, as appropriate. In such cases, return shipping costs will be covered by the Company.

8.6. Chargeback — Colombia

For purchases made through electronic payment instruments in Colombia, consumers may request a chargeback from their financial institution or payment gateway in the cases provided by Law 1480 of 2011: fraud, unauthorized transaction, product not received, non-conforming product or defective product.

8.7. Refunds

Approved refunds will be processed through the original payment method. Processing timeframes depend on the payment gateway and the customer's financial institution.

8.8. Contact Channel

All return, withdrawal, refund or chargeback requests must be submitted to pqr@travesiacolombiancoffee.com, including: full name, order number, description of the request and supporting evidence where applicable.

9. Customer Support

9.1. Contact Channels

The primary digital support channel for both territories is pqr@travesiacolombiancoffee.com. Requests are handled in order of receipt and within the timeframes established by applicable law.

9.2. Types of Requests

• Information requests about products, orders, services and policies.
• Complaints about customer service or site functionality.
• Claims regarding orders, deliveries, payments, returns or product quality.
• Withdrawal or cancellation requests.
• Chargeback requests.
• Exercise of personal data rights.
• Claims related to commercial communications or newsletter.

9.3. Response Timeframes

The Company will address requests in accordance with Colombian legal timeframes: ten (10) business days for personal data inquiries and fifteen (15) business days for complaints, extendable as provided by law. For requests from consumers in the United States, timeframes will be those established by applicable law in each case.

9.4. Colombian Consumer Information

For information on consumer rights in Colombia, please consult the Superintendency of Industry and Commerce at www.sic.gov.co.

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Corporate Information